Fiyyi · Beta guide
Let's get you unstuck.
Start with the step that matches your issue. You do not need to clear your saved data to troubleshoot.
I cannot sign in
Request a fresh email code and use the most recent message. Check spam and allow a short time for delivery. If the app reports that email sign-in is unavailable, contact your beta inviter; repeated requests will not fix a server configuration problem.
My Plus access is not showing
Confirm that you are signed in to the account you used for activation. Open Fiyyi Plus and select Refresh status. If activation fails, keep the visible error message. Never share your beta code or sign-in code in a screenshot.
The camera or a product photo is missing
Allow camera access in your browser for barcode scanning. If the camera is unavailable, use Enter barcode manually. A missing product image does not mean that the barcode or nutritional information is invalid.
Alternative search failed
Use Try again in the error panel. If it keeps failing, note the product barcode, whether you selected Better for me or Healthier, and the visible error. Do not interpret a technical failure as proof that no alternatives exist.
The product information looks wrong
Check that the barcode and package match. Use the available packaging-photo or manual-entry controls to provide the current label. Capture the full ingredients list or nutrition table in good light. Review extracted information before relying on it.
Contact during the beta
Reply to the person who sent your Fiyyi beta invitation through your existing contact channel. Include the page, product barcode if relevant, approximate time, browser and the steps that led to the issue.
For privacy or account-deletion requests, use the same contact channel. Never include passwords, session tokens, sign-in codes, beta codes or card information. Crop screenshots to remove profile names and personal dietary information that is not needed for the report.